Frequently Asked Questions

Your gold is 100% yours, and physically available now. Not paper, not borrowed and not depending on 3rd party promises to make available in the future. We only sell what we physically hold in our vaults. Each purchase includes a detailed receipt with quantity, purity, and a unique transaction order. All transactions are recorded on an immutable ledger and confirmed by independent audits.

Your gold is securely stored in a world-class vault in Switzerland, protected by robust security measures and a trusted regulatory framework. But security goes beyond physical protection. Through transparency, regular audits, and Shariah oversight, we ensure you have the confidence and peace of mind that your gold is in safe hands.

Phi Wallet is not just making gold more convenient than ever before; our mission is to build a modern precious metals infrastructure that makes these assets part of the everyday financial ecosystem. With blockchain, we bring transparency and fractional ownership of gold, while creating an infrastructure that promotes inclusivity, convenience, and trust. This eliminates the logistical and financial barriers to accessing precious metals, and opens the doors to utility beyond the safekeeping of these valuable assets.

Phi Wallet is a technology infrastructure that provides digital access to physical precious metals, transforming them into practical assets for everyday financial use. The Phi Wallet mobile app lets you buy, own, and sell real, certified gold that's stored in world-class vaults and verified independently. It's built for those who believe in the real economy and want to build their financial future on solid ground. It's for all people regardless of their wealth status or financial expertise. Phi Wallet delivers value preservation and empowers people to plan their future financial goals confidentially by protecting their hard-earned money.

1. Download the Phi Wallet mobile app 2. Create your Phi Wallet account 3. Complete identity verification (KYC) 4. Transfer funds to your Phi Wallet account 5. Buy gold and start building your wealth 6. Save, sell, or withdraw your funds anytime; it's all up to you!

The “Know Your Customer” (KYC) step is a legal requirement that builds trust in the financial system, and helps protect against illegal activities. The verification process ensures your assets are solely yours. You'll need to take a picture of your valid original ID and confirm a few details. The process usually takes just a few minutes, and once approved, your account is up and ready. You’ll need to upload a valid ID and confirm a few details. The process usually takes just a few minutes, and once approved, your account is fully active. We know it can feel tedious, but we take it seriously — because transparency and security matter more than shortcuts. At Phi, we enable the right people to build real, lasting wealth, not speculation.

Yes, your gold belongs to you. You can request physical delivery for amounts of 100 grams or multiples thereof, up to 1 kg per shipment, directly from the app. Shipping and insurance fees apply. Once your gold leaves the vault, it's fully in your possession and cannot be sold back to Phi Wallet.

Since our gold is 100% physical, there are fees associated with buying or selling physical gold and for the services provided by Phi Wallet to facilitate convenient access to the physical gold. Our standard fees for purchases in EUR or USD are 5% when buying gold and 3% when selling gold. No hidden fees.

Storage is free for your first year, calculated from the day you create your Phi Wallet account. After that, you'll be charged 0.5% per year on your total holdings, calculated daily, which covers vaulting and insurance.

Phi Wallet does not charge fees on transfers made to purchase gold. SEPA transfers (within the EU) usually take 1–2 business days, while international SWIFT transfers may take 3–5 business days or more, depending on your bank. We don't earn interest on your money.

Phi Wallet does not charge any fees for withdrawals to your bank account. SEPA transfers (within the EU) typically take 1–2 business days, while international SWIFT transfers may take 3–5 business days or longer, depending on your bank. Please note that banks or intermediary institutions may charge their own transfer fees, which are beyond our control.

This feature is coming soon. Once available, you'll be able to send gold within seconds to other KYC-verified Phi Wallet users.

Gold has served as the world's money and store of value for centuries. For people seeking a stable, viable way to build and preserve wealth, gold remains one of the most trusted assets in history. That said, like any asset, gold's price can fluctuate. While the spot price of gold can be affected by market dynamics, we believe real wealth isn’t built on speculations or by timing markets, it's built by owning genuine value, patiently and consistently, over time.

Yes. We have a fatwa explaining the Shariah-compliant model of Phi Wallet and how the immediate ownership transfer “Taqabud” is guaranteed after each transaction. We don't oversell, lend, or leverage your assets. We sell only what we own; and we source gold and precious metals from verified, responsible sources.

While Phi Wallet provides a great experience to buy, sell, send, save, or spend gold, this is just the beginning for us! Our mission is to build a fair and transparent financial infrastructure around real assets like precious metals. We believe people should be able to build and preserve wealth safely, without depending on systems that were never designed for them. With Phi Wallet, you don't just buy gold; you connect to a network where every microgram is real, authentic, and conveniently liquid. You can sell the amount you need, when you need it, without middlemen or hidden risks. And soon, Phi Wallet will go beyond storage and trading; you'll be able to pay directly from your Phi Wallet account for everyday things, send money across borders faster than banks, or gift gold elegantly. The Phi Wallet infrastructure is powered by blockchain, designed for trust, and built to empower you to use your money to its fullest potential.

When you invite someone to Phi Wallet and they buy gold, you both earn a reward in gold. It's our way of growing through people who already trust the platform.

You and the person you refer each receive one hundred Miligram (100 mg) of gold when they purchase at least 5g of gold within their first 14 days after signing up.

All successfully earned rewards are delivered on Sundays.

Your referral code and its link are available in the referrals section of the app. Every user gets a unique code automatically when they sign up.

Your code becomes active once you complete identity (KYC) verification. Until then, you can view your code but you cannot share it or have others use it.

From the referrals screen you can copy your code, copy your link, or share a ready-made invitation message that includes your link.

The app opens the signup screen with your referral code already filled in. If the person opening the link already has a Phi Wallet account, the app will let them know the link is for new users only.

No. A referral code can only be entered during signup. Each person can be referred once.

No. You can be referred by one person only, using one code at signup.

The referrals screen shows how much you've earned and which rewards you've gained. You can also identify which of your transactions came from referrals.

Once you're in the app, you can view your active rewards, their conditions, and their expiry dates. We'll also remind you before a reward expires so you don't miss it.

Your rewards are yours. Once you sign up with an active code, your rewards stay active until their expiry, regardless of what happens to the referrer's code afterwards.

No. Your default code is anonymous and doesn't contain any personal information. People you share it with won't learn anything about you from the code itself.

Named codes are issued to partners and ambassadors as part of marketing collaborations. If you're interested in partnering with Phi Wallet, contact our team.

Gold Gifting lets you send gold as a gift to someone else through Phi Wallet, no matter if they hold a Phi Wallet account or not. You choose the amount of gold and add a personalized gift card with an occasion, a design and a message.

Go to the Gifting screen, either from the More menu or by tapping the Gift button on your gold balance, and tap Create a new gift. Choose the occasion, pick a card design, write your message, enter the amount of gold and select who you’re sending it to. Before confirming, you can preview the gift card exactly as the recipient will see it.

Yes. You can choose an occasion from the list, such as Birthday, Eid, Wedding, Anniversary or Graduation, or create your own. You also choose a design, write a personal message and decide how your name will appear, for example with a nickname.

Yes. If the person isn’t on Phi Wallet, you’ll get a link and a gift code to share via WhatsApp, SMS, email or any app you prefer. They can then download Phi Wallet, sign up, verify their identity and receive their gift.

You can still send the gift using a link and gift code that you share with them yourself.

Yes, as long as you are both in countries where Phi Wallet is available.

As soon as you create the gift. From that moment, the gold is set aside for the recipient.

Sending gold gifts is free of charge.

Currently, each gift must be at least 100mg and no more than 10g, with a total of up to 10 g per month. These limits may vary by country. You can check your remaining allowance at any time on the Gifting screen.

You can currently create up to 20 gifts per month for a total up to 10g of gold. And have up to 20 gifts waiting to be received at the same time.As your pending gifts are received, cancelled or expire, you can send more.

If you already use Phi Wallet, we’ll let you know with a notification and an email, and you’ll find the gift on the Gifting screen. If someone sent you a link, just open it. You can also enter a gift code manually on the Gifting screen.

Your gift will wait for you on the Gifting screen. Once your verification is approved, we’ll let you know so you can receive it.

Yes. Your username is always shown, along with the name you chose for the card. Anonymous gifts are not possible. Your profile photo is never shown.

Yes. A gift currently expires 30 days after it’s created if it hasn’t been received. When that happens, the gold automatically returns to your balance and we’ll let you know. We also send reminders 7 days and 1 day before a gift expires.

You can cancel a gift sent by link or code as long as it hasn’t been received yet, from your history on the Gifting screen. The gold goes back to your balance. Gifts sent directly to a Phi Wallet user can’t be cancelled, but if they aren’t received, the gold returns to you when they expire.

If you sent the gift by link or code, anyone who has it can receive it. We recommend sharing it only with the person it’s meant for. If the gift was sent directly to a Phi Wallet user, only that person can open it.

Declining isn’t possible, but you can simply ignore it. If you don’t receive it before it expires, the gold goes back to the sender.

Yes. We’ll send you a notification when the recipient receives your gift.

The Gifting screen shows your full history, including pending, received, cancelled and expired gifts.