Frequently Asked Questions

At Phi Wallet, full ownership of your gold acquisitions is guaranteed. Each purchase is physically stored in our highly secure vaults and remains off our financial balance sheet, ensuring that you remain the sole legal owner of your assets, regardless of Phi Wallet's future.

Despite fluctuations, gold has risen over 50% in the past 5 years. Historically, its price tends to rise in times of economic uncertainty. Investors turn to gold to preserve their money from inflation and diversify their portfolios. Regularly saving in gold mitigates short-term fluctuations, securing savings and building long-term wealth.

Phi Wallet is building trust by technical design, where you get to buy real gold through a transaction confirmed by a reputable blockchain technology.

All it takes is signing up, confirming your identity(KYC), initial deposit, and you are all set.

At Phi Wallet, we guarantee the instant buyback of your gold. Through the app, you can buy and sell immediately, from €1 to €100,000. For larger amounts, please contact the support team.

Indeed, the gold belongs to you. The application allows you to request physical delivery of the gold to the address you specify, provided the quantity is at least 20 grams. Please note that this incurs shipping costs, which are calculated within the app. Additionally, it's important to point out that by opting for physical delivery, you lose the buyback guarantee through Phi Wallet.

While stores and jewelry shops charge a commission ranging from 10% to 30%, at Phi Wallet we aim to make gold accessible to everyone. Therefore, we apply only a 5% commission when buying and 3% when selling. Moreover, these commissions decrease as the user advances in rank.

Free of charge for European residents with a bank account within the EU. For international transfers from outside the EU, Swift fees may apply and supported by the user.

Free of charge for EU residents holding a bank account within EU. 45€ for non-residents in the EU, regardless of the destination account.

Each transaction, whether it's a purchase or sale, is securely recorded on the blockchain. This ensures that every financial interaction is transparent, tamper-resistant, and cannot be deleted or manipulated.

1-2 business days for processing transactions within SEPA and 2-4 business days for processing international transfers

With Phi Wallet, you can rest assured that your gold is safe and secure, and you can access it anytime, anywhere. Enjoy a 1 year storage for free, after that, you'll only be charged 0.5% per year

Deposit times vary depending on the bank and wire type. SEPA transfers take 1-2 business days, while SWIFT transfers take 3-5 business days.

You will be able to transfer money and gold to other verified Phi wallets. Subscribe to obtain early access when available.

Our gold and cash reserves are audited by a top global auditor, ensuring complete transparency and security. Audit reports will be available on our website for your peace of mind.

The gold is physically stored in a world-class gold vault located at Le Freeport, 32 Changi North Crescent, Singapore 499643. The entire Gold reserve is fully insured.

Yes, Phi Wallet complies with Shariah. We have a Shariah department composed of prominent figures in the field of Islamic finance. In addition, Phi Wallet undergoes semi-annual audits to ensure ongoing compliance with Shariah principles.