Frequently Asked Questions

Your gold is 100% yours — not paper, not pooled, not borrowed. We only sell what we physically hold in segregated vaults. Each purchase includes a detailed receipt with quantity, purity, and origin, plus a unique reference tracing its source. You have the right to know where and how your gold is safeguarded, we’ll share additional vault info on request. Ownership is recorded on an immutable ledger and confirmed by independent audits. No overselling, no third-party risk.

Two independent checks verify your holdings 1:1 with the vault inventory — a Shariah audit and an audit by a global Big 4 firm. We publish audit results when complete, because proof shouldn’t be private.

Your gold is securely stored in a custodian account at the Singapore Precious Metals Exchange, located in Le Freeport — one of the most secure facilities in the world for precious metals. All holdings are fully insured and legally protected. Our vault agreement ensures your gold remains separate from any other company or institutional assets.

Phi Wallet is not just a gold retailer — gold is only the beginning. Our mission is to build a modern precious-metals infrastructure that makes these assets part of the everyday financial ecosystem. We want to make precious metals accessible to everyone: simple to buy and sell, safe to build and preserve wealth. Gold is one of the world’s most reliable stores of value, but we go further. With blockchain, we bring full transparency and traceability to gold ownership, while creating an infrastructure that gives people back control. That means: Access for all: Buy precious metals in small fractions, once reserved for the richest or for governments. Liquidity on demand: Sell back any amount of your gold whenever you need it. Everyday use: Soon you’ll be able to pay for coffee, use gold as collateral for a mortgage, or transfer value abroad — faster and cheaper than banks. How do we do this? With blockchain and our unique technology — combining the stability of gold with the speed, transparency, and freedom of the digital world.

Phi Wallet is a global app that lets you buy, own, and sell real, certified gold — stored in world-class vaults and verified independently. It’s built for people who want to take control of their finances and think that building wealth is complicated and require financial digrees, it is for sceptics who beleive that the current financial system is making poorer and not richer, it is for people who do not want to speculate but who understand that money is hardly earned to be eaten away , and own real value — without complexity or risk.

1. Download the app. 2. Verify your identity (KYC). 3. Transfer funds via bank transfer to your Phi Wallet account. Once received, you can buy real gold instantly — starting from just €1.

Just like any regulated financial institution, this “Know Your Customer” (KYC) step is a legal requirement that keeps both your assets and our community safe. You’ll need to upload a valid ID and confirm a few details. The process usually takes just a few minutes, and once approved, your account is fully active. We know it can feel tedious, but we take it seriously — because transparency and security matter more than shortcuts. At Phi, we enable the right people to build real, lasting wealth, not speculation.

Yes, your gold belongs to you. You can request physical delivery for amounts of 20 grams or more, directly from the app. Shipping and insurance fees apply. Once your gold leaves the vault, it’s fully in your hands and no longer part of Phi Wallet’s buyback system.

Simple Pricing: 5% spread when buying 3% spread when selling You’ll always see the exact price and fees before confirming your transaction — no hidden costs, no small print.

Storage is free for your first year. After that, 0.5% per year on your total holdings — covering vaulting and insurance.

You can fund your Phi Wallet via secure bank transfer. SEPA transfers (within the EU) usually take 1–2 business days, while international SWIFT transfers may take 3–5 business days, depending on your bank. We credit your Phi Cash Account as soon as your funds are received — we don’t hold or profit from your money in transit. Our blockchain ledger records each step to ensure full transparency from transfer to credit. Phi does not earn interest on client funds or delay deposits for profit. This is part of our core principles: we operate on fairness, not financial engineering.

This feature is coming soon. You’ll be able to send gold instantly to other verified Phi Wallet users.

Gold has preserved its value for centuries — it stands apart from inflation, politics, and digital trends. For people seeking a stable, viable way to build and preserve wealth, gold remains one of the most trusted assets in history. That said, like any asset, gold can rise and fall in price. Recently, it has climbed sharply, reaching levels that even seasoned investors consider speculative. While many of our users welcome these gains, we always encourage a long-term approach: buy gold to protect your wealth, not to gamble on quick profits. At Phi, we believe real wealth isn’t built by timing markets — it’s built by owning genuine value, patiently and consistently, over time.

Yes, built on ethical, transparent finance inspired by Shariah values. We don’t lend, trade, or leverage your assets. We sell only what we own and buy from verified, responsible sources.

Phi Wallet isn’t a gold retailer — gold is just where we started. Our mission is to rebuild a fair and transparent financial infrastructure around real assets like precious metals. We believe people should be able to build and preserve wealth safely, without depending on systems that were never designed for them. With Phi, you don’t just buy gold — you connect to a network where every gram is real, traceable, and instantly liquid. You can sell the amount you need, when you need it, without middlemen or hidden risks. And soon, Phi will go beyond storage and trading — you’ll be able to use your gold to pay for everyday things, send money across borders faster than banks, or even use it as collateral for credit. All of it powered by blockchain, designed for trust, and built to give you back control over your money.

No hidden fees — ever. Spreads (5% buy / 3% sell) and storage (0.5% annually after your first free year) are shown clearly in-app. We don’t add margins to prices or transfers. As we launch new products like Phi Instant or Phi Pay, any related costs will be disclosed in our Terms & Conditions and reflected here.